At Stylish Hair Clips, we believe that shopping for hair accessories should be as enjoyable as wearing them! While we strive to ensure your complete satisfaction with every purchase, we understand that sometimes things don’t go as planned. Our Returns Policy is designed to make the return process simple and hassle-free, allowing you to shop with confidence.
Our Return Window
We offer a generous return policy, giving you 30 days from the date of delivery to initiate a return. If for any reason you are not completely satisfied with your hair clips, you can return them for a refund or exchange.
Eligibility for Returns
To be eligible for a return, items must meet the following criteria:
- Unused and Unworn: Items should be in their original condition, unused, and unworn. This includes all tags, packaging, and accessories.
- Original Packaging: Products should be returned in their original packaging. We want you to enjoy your clips as much as possible, so keeping the packaging helps ensure they remain in excellent condition.
- Final Sale Items: Please note that items marked as “final sale” are not eligible for returns or exchanges. This will be clearly indicated at the time of purchase.
How to Initiate a Return
To start the return process, please follow these steps:
- Contact Us: Email our customer service team at [email protected]. Include your order number and the reason for your return. We are here to assist you and ensure the process goes smoothly.
- Receive Instructions: Once we receive your request, we will provide you with detailed instructions on how to return your items, including any necessary return shipping labels.
- Ship the Item: Package your item securely to prevent any damage during shipping. We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
Refunds and Processing Time
Upon receiving your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the transaction.
Exchanges
If you would like to exchange an item for a different style or color, please indicate this in your return request. We will be happy to assist you in finding the perfect replacement. Exchanges are subject to product availability.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. We will work swiftly to resolve the issue by providing a replacement or a full refund, depending on your preference.
Customer Support
Your satisfaction is our top priority, and we are here to help! If you have any questions regarding our Returns Policy or need assistance with a return, please reach out to us at [email protected]. We are committed to ensuring you have a positive shopping experience with us.
Thank you for choosing Stylish Hair Clips! We appreciate your business and look forward to providing you with beautiful accessories that enhance your style.